Terms & Conditions

1. Introduction

These Terms and Conditions govern your use of the website massage4kefalonia.com and the massage therapy services provided by 4 Elements Massage Kefalonia, operated by Fotis, based in Vlachata, Kefalonia 281 00, Greece.

By using our website or booking a service, you agree to these terms. If you do not agree, please do not use our website or services.

2. Our Services

4 Elements Massage Kefalonia offers professional massage therapy services including relaxing massage, deep tissue massage, sports massage, couples massage, and cupping therapy. Services are available at our studio in Vlachata, Kefalonia, or as mobile sessions at your accommodation (villa, hotel, apartment, or yacht) across the island of Kefalonia.

All services are performed by trained and certified massage therapists with backgrounds in physiotherapy and alternative therapies. We use products infused with 100% local and organic Kefalonian olive oil in all our treatments.

3. Bookings & Appointments

• Booking methods: You can book through our online booking system (Setmore), by phone (+30 694 480 1019), via WhatsApp, email, or our contact form.
• Confirmation: A booking is confirmed once you receive a confirmation message or email from us.
• Arrival: Please arrive 5-10 minutes before your scheduled appointment. For mobile sessions, please ensure the treatment area is ready and accessible.
• Late arrivals: If you arrive late, your session may be shortened to respect the next client's schedule. The full session fee will still apply.

4. Cancellations & Rescheduling

• Cancellation notice: We kindly ask for at least 12 hours' notice if you need to cancel or reschedule your appointment.
• Late cancellations: Cancellations made less than 12 hours before the appointment may be subject to a cancellation fee of up to 50% of the service price.
• No-shows: Failure to show up for a confirmed appointment without notice may result in a charge of the full session fee.
• Our cancellations: In the rare event that we need to cancel or reschedule your appointment, we will notify you as soon as possible and offer an alternative time or a full refund.

5. Pricing & Payment

• Prices: All prices are in Euros (€) and are as quoted at the time of booking. Prices may vary depending on the type and duration of the service.
• Mobile service surcharge: Mobile sessions may include a travel surcharge depending on the distance from our studio in Vlachata.
• Payment methods: We accept cash and bank transfer. Payment is due at the time of the service unless otherwise agreed.
• Tipping: Tipping is not required but always appreciated.

6. Health & Safety

Your health and wellbeing are our top priority. Please be aware of the following:

• Health disclosure: Please inform your therapist of any medical conditions, injuries, allergies, or pregnancies before your session begins. This helps us tailor the treatment to your needs and ensure your safety.
• Contraindications: Certain medical conditions may prevent us from performing specific treatments. We reserve the right to modify or refuse a service if we believe it may pose a health risk.
• Allergies: We use organic essential oils and body products. If you have known allergies or sensitivities, please inform us in advance so we can adjust our products accordingly.
• During the session: Please communicate with your therapist if you experience discomfort at any point. Your comfort is essential for an effective treatment.
• Hygiene: We maintain the highest standards of hygiene. Fresh towels and linens are used for every session, and all equipment is sanitised between clients.

7. Liability

• Our massage therapy services are intended for relaxation and general wellbeing. They are not a substitute for medical treatment, diagnosis, or advice from a qualified healthcare professional.
• 4 Elements Massage Kefalonia shall not be held liable for any adverse effects resulting from the failure to disclose relevant health information prior to a session.
• Our liability for any claim arising from our services is limited to the amount you paid for the specific session in question.
• We are not liable for loss or damage to personal belongings during a session, whether at our studio or at your location.

8. Intellectual Property

All content on this website — including text, images, logos, graphics, videos, and design elements — is the property of 4 Elements Massage Kefalonia and is protected by copyright and intellectual property laws. You may not reproduce, distribute, or use any content from this website without our prior written consent.

9. Website Use

• You agree to use this website for lawful purposes only.
• You must not attempt to gain unauthorised access to any part of the website, the server on which it is stored, or any server, computer, or database connected to the website.
• We make reasonable efforts to ensure the information on our website is accurate and up to date, but we do not guarantee its completeness or accuracy.
• We reserve the right to modify or discontinue any part of the website without notice.

10. Third-Party Links

Our website may contain links to third-party websites (such as our booking platform, social media pages, and Google Maps). These links are provided for your convenience. We have no control over the content or practices of these external sites and accept no responsibility for them.

11. Governing Law

These terms are governed by the laws of the Hellenic Republic (Greece) and the applicable regulations of the European Union. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of Kefalonia, Greece.

12. Changes to These Terms

We may update these terms from time to time. Any changes will be posted on this page with a revised "last updated" date. Continued use of our website or services after changes are posted constitutes your acceptance of the updated terms.

13. Contact Us

If you have any questions about these terms, please contact us:

4 Elements Massage Kefalonia
Vlachata, Kefalonia 281 00, Greece
Email: relax@massage4kefalonia.com
Phone: +30 694 480 1019
WhatsApp: +30 694 480 1019